RESULTS RESULTS

What an organisation achieves


There are four Results areas, shown on the right-hand side of the Model.  These are the results an organisation achieves, in line with their strategic goals.  In all four results areas, we find that excellent organisations:


• Develop a set of key performance indicators and related outcomes to determine the successful deployment of their strategy, based on the needs and expectations of the relevant stakeholder groups

• Set clear targets for key results, based on the needs and expectations of their business stakeholders, in line with their chosen strategy

• Segment results to understand the performance of specific areas of the organisation and the experience, needs and expectations of their stakeholders

• Demonstrate positive or sustained good business results over at least 3 years

• Clearly understand the underlying reasons and drivers of observed trends and the impact these results will have on other performance indicators and related outcomes

• Have confidence in their future performance and results based on their understanding of the cause and effect relationships established

• Understand how their key results compare to similar organisations and use this data, where relevant, for target setting


Customer Results


Excellent organisations achieve and sustain outstanding results that meet or exceed the need and expectations of their customers.


People Results


Excellent organisations achieve and sustain outstanding results that meet or exceed the need and expectations of their people.


Society Results


Excellent organisations achieve and sustain outstanding results that meet or exceed the need and expectations of relevant stakeholders within society.


Business Results


Excellent organisations achieve and sustain outstanding results that meet or exceed the need and expectations of their business stakeholders.



Excellence in Action